Your questions, answered

FREQUENTLY ASKED QUESTIONS

ORDERS

How can I change or edit my shipping address?

We have a very small window to make order edits before the order is processed. You can head to your account to edit your address. Please also send an email to our customer service team here to confirm your change.

We will make our best efforts to accommodate your request, though we ask that you double-check your address before placing your order, as we cannot guarantee a change in address once your order is processed.

I just placed an order, but I did not receive a confirmation email.

Sometimes those emails like to hide in your spam/junk folder. First, search “Mikra” in your inbox to try to find it. If you are still unable to find the order confirmation email, please contact us at hello@wearemikra.com and we’ll happily resend your confirmation.

You can add hello@wearemikra.com to your contacts and follow your email provider's instructions to whitelist our email and never miss an email from us again

How can I cancel or change my order?

Once an order has been processed we are unable to edit the items or cancel it. Please reach out to us here to see what our team can do. We cannot guarantee any changes or cancellations, but we will work to best help in accommodating your request!

What is your return policy?

To be eligible for a return, your product(s) must be in their original, unopened packaging. You’ll need the receipt or proof of purchase. To initiate a return, please email us at hello@wearemikra.com. If your return is approved, we’ll provide instructions for returning the product. You are responsible for return shipping costs. Products sent back without prior authorization will not be accepted.

Read more here.

Does Mikra have a wholesale program?

For inquiries regarding wholesale opportunities, please send an email with your business details to: talkto@wearemikra.com

SHIPPING

Where do we ship?

We ship to recipients throughout the contiguous United States, as well as Alaska and Hawaii. We also now ship to Canada.

How much does shipping cost?

All US orders over $50 USD will ship free. Orders under the order minimum of $50 USD will incur a $5 USD standard shipping fee.

Is shipping free for Canadian orders?

For Canadian shoppers, international shipping rates apply - this will be calculated at checkout.

What about customs duties & fees?

Orders shipped within the United States are exempt from duties. 

Orders shipped to Canada may have duties and fees apply. Before your package can be released to you for delivery, you may have to pay customs charges, brokerage or any import fees directly to the carrier. Please be aware that Mikra does not collect these charges and that it is your responsibility to pay these fees.

How long does it take & what are your options?

Your delivery date will depend on a few factors, like the day and time your order is placed and where your order is going. 

Currently, we offer the following shipping options at checkout:

  • Standard Shipping (3-7 business days)
How do I track my order?

Wondering where your order is? We understand!

Once your order ships, you’ll receive a tracking number through email to track your shipment or you can log into your account to view your order details.

Shipping Terms & Conditions
  • Orders might be delayed if there are issues with payment or shipping details.
  • Mikra is not responsible for orders delayed by inclement weather or carrier problems.
  • Mikra cannot promise a specific delivery date.

PRODUCTS

Are Mikra products safe?

We offer only the most trusted and reliable ingredients. Our products are third-party tested for purity, precise dosage and safety.

How should I store my supplements?

Store in a cool, dry, dark place like a medicine cabinet.

Where are Mikra products made?

All Mikra products are made in the U.S.

FOCUS

Can I take FOCUS with prescription medications?

If you are being treated for cognitive disorders and are taking medications related to brain function, please consult your healthcare professional before taking Focus.

Does FOCUS contain any allergens?

Focus does not include allergens.

How often should I take FOCUS?

Adults take up to two capsules daily. Focus can be taken as part of your daily routine to help support attention and alertness, or can be taken as-needed at the times that you feel brain fog.

Do not take more than two capsules per day.

Is FOCUS vegetarian or vegan?

Focus is vegetarian and vegan friendly.

What are the ingredients in FOCUS?

Focus contains the following ingredients:

Active Ingredients:

  • 500mg Citicoline
  • 50mg Tyrosine
  • 250mg Lion’s Mane Mushroom

Inactive Ingredients:

  • HPMC (Vegan Capsule), Rice Fiber
Who can/should take FOCUS?

Focus is safe for adult consumption and is not intended for children or animals.

If you are being treated for cognitive disorders and are taking medications related to brain function, please consult your healthcare professional before taking Focus.

If you are pregnant or nursing, please consult your healthcare provider before taking Focus.

PROTECT

Can I take PROTECT with prescription medications?

If you have specific questions about how Protect might work with your current medications, be sure to check with your healthcare provider.

Protect can be taken daily on its own or with meals.

Does PROTECT contain any allergens?

Protect does not include any allergens and is suitable for vegans.

How often should I take PROTECT?

Two Protect gummies should be taken daily for optimal results. 

Is PROTECT vegetarian or vegan?

Protect is vegan and vegetarian friendly.

What are the ingredients in PROTECT?

Protect contains the following ingredients:

Active Ingredients:

  • Aronia Fruit Powder 
  • Vitamin C 
  • Vitamin D 
  • Vitamin K 
  • Zinc

Inactive ingredients:

  • Natural Cane Sugar 
  • Purified Water
  • Apple Pectin
  • Citric Acid 
  • Sodium Citrate 
  • Natural Flavors 
  • Carnauba Wax
Who can/should take PROTECT?

Protect is safe for adult consumption and is not intended for children or animals.

If you are pregnant or nursing, please consult your healthcare provider before taking any supplement, including Protect.

What are aronia berries?

Aronia berries, also known as chokeberries, are small, dark purple fruits that belong to the Rosaceae family. They are native to North America and Europe and have gained popularity for their health benefits. Aronia berries are rich in antioxidants, vitamins (C, A, and E),and minerals (such as potassium, iron, and manganese)., making them a valuable supplement to your diet.

What do aronia berries taste like?

Honestly, delicious. Aronia berries are naturally sweet and a little tart.  The taste is often described as a mix of blackberries and cranberries. Protect boosts this natural flavor with the addition of Apple Pectin.

What are aronia berries good for?

Aronia berries can play a crucial role in supporting immunity due to their rich antioxidant content, primarily anthocyanins. These antioxidants help combat free radicals in the body, reducing oxidative stress and supporting a healthy immune system.

Backed by clinical studies, Aronia berries also exhibit potent inhibitory activity against various types of infections, attributed to their powerful antioxidant components.

SERENITY

Can I take SERENITY with prescription medications?

If you are being treated for depression or anxiety with antidepressants or anxiolytics, please consult your healthcare professional before taking Serenity.

Does SERENITY contain any allergens?

Serenity does not include allergens, but it does contain gelatin.

How often should I take SERENITY?

Serenity can be taken as part of your daily routine to help support your mood and diminish feelings of anxiety, or can be taken as-needed at the times that you feel particularly anxious or stressed. Do not take more than two softgels per day.

Is SERENITY vegetarian or vegan?

Serenity is not vegetarian or vegan as it contains gelatin.

We are working on a vegan friendly version.

What are the ingredients in SERENITY?

Serenity contains the following ingredients:

Active Ingredients:

  • Steam Extract of Lavender Oil
  • Passionflower Extract
  • Chamomile Extract
  • Lemon Balm Extract

Inactive Ingredients:

  • MCT Oil
  • Gelatin
  • Purified Water
  • Vegetable Glycerin
  • Natural Purple Colorant
  • Natural Flavor
  • Titanium Dioxide
Who can/should take SERENITY?

Serenity is safe for adult consumption and is not intended for children or animals.

Adults coping with feelings of stress or anxiety can take Serenity to help alleviate those feelings.

If you are being treated for depression or anxiety with antidepressants or anxiolytics, please consult your healthcare professional before taking Serenity.

If you are pregnant or nursing, please consult your healthcare provider before taking Serenity.

I am seeing "silexan lavender" and "silexan for anxiety" online. Is that the same as lavender oil?

SilexanTM is the trade name of a European steam extract of lavender oil. The primary active ingredient in Serenity is also steam extract of lavender oil.

What is the best natural supplement for anxiety?

A double-blind randomized controlled trial -- the gold standard of clinical research methods -- demonstrated that the active ingredient in Serenity, a steam extract of lavender oil, outperformed Paxil™ in reducing the symptoms of general anxiety disorder¹. We are confident that, according to the most current and high quality scientific research, Serenity is the best natural natural supplement for anxiety.

What vitamin is good for stress and anxiety?

To the extent that by vitamin you mean a natural nutritional ingredient derived from nature's bounty, we believe that the main ingredient in Serenity is what you're looking for. A double-blind randomized controlled trial -- the gold standard of clinical research methods -- demonstrated that the active ingredient in Serenity, a steam extract of lavender oil, outperformed Paxil™ in reducing the symptoms of general anxiety disorder¹.

Will Serenity give me lavender burps?

Engineered with Mikra's proprietary polyterpene blend of chamomile, passionflower and lemon balm, and wrapped in a naturally lemon-flavored shell, Serenity is crafted to smell and taste great, and to minimize any perfume-like burps or aftertaste.

CELLF™

Can I take CELLF™ with prescription medications?

If you are taking prescription medication, please consult your healthcare professional before taking CELLF™.

Does CELLF™ contain any allergens?

CELLF™ contains nuts (almond butter).

How often should I take CELLF™?

Adults take one sachet daily

Is CELLF™ vegetarian or vegan?

Yes, CELLF™ is vegetarian and vegan. 

What are the ingredients in CELLF™?

CELLF™ contains the following ingredients:

Active Ingredients:

  • CoQ10 220mg 
  • PQQ 20mg
  • Glutathione 220mg

Inactive Ingredients:

  • Natural Almond Butter
  • MCT Oil
  • Olive Oil
  • Phosphatidylcholine Phospholipid (for Liposomal Delivery)
  • Organic Vanilla Extract
  • Vitamin E
Who can/should take CELLF™?

CELLF™ is safe for adult consumption and is not intended for children or animals.

If you are taking prescription medication, please consult your healthcare professional before taking CELLF™.

If you are pregnant or nursing, please consult your healthcare provider before taking CELLF™.

SUBSCRIPTIONS

How do subscriptions work?

All Mikra products can be purchased as a one-time order or an ongoing subscription. To initiate a subscription, select your preferred subscription on the product page.

We offer a discount on every subscription purchase and every customer can fully customize their subscription settings to meet their needs.

You can choose from our monthly option and 3-month option.

Subscriptions can be modified or cancelled at any time through your customer account. Once you login, you can skip your next shipment, choose a new date for your upcoming order, change your renewal date, or cancel your subscription. 

Please ensure to use the same email to set up your account as the one you used to purchase your product. This ensures your order and your account will be linked.l

How do I manage my subscription?

You can delay, skip, change frequency or even cancel your subscription by logging into your account at  https://wearemikra.com/account. If you do not have an account, you can create one by clicking on the Sign up here link on the page and follow the below steps.

To manage your subscription:

  1. Login to your account
  2. Click "Manage Subscriptions on the left-hand menu 
  3. Click on “Manage subscription” for the item that you want to edit
  4. On the next screen, you can change your charge date, and delivery schedule, skip a shipment or add a new product. The option to cancel your subscription is at the bottom of the left-side menu.  

Please note that once an order is placed, you won’t be able to cancel so please contact us for further assistance.

You can email us anytime at hello@wearemikra.com and we'll be happy to assist you

How do I cancel my subscription?

To access your subscription settings and manage your subscription, you'll want to follow these steps:

Alternatively, you can email us anytime at hello@wearemikra.com and we'll be happy to assist you.

How do I reset my password?

Locked out? You can reset your password by heading over to the login page, and then:

  1. Enter the email address associated with your account
  2. Click: "Forgot your password?"

You will then receive instructions on how to reset your password via email

How is my personal information protected?

We take your privacy very seriously. Mikra is committed to keeping your email address and personal information confidential. We do not sell, rent, lease or share customer contact information with third parties.

CONNECT WITH US

Looking to connect?

Mikra aims to connect with our community as much as possible! Choose the way that best works for you:

Email: hello@wearemikra.com

Social:

Instagram: https://www.instagram.com/wearemikra/


Facebook:
https://www.facebook.com/wearemikra


LinkedIn: https://www.linkedin.com/company/wearemikra

not finding what you're looking for?

Reach out

contact

¹ Lavender oil preparation is effective in generalized anxiety disorder: https://www.nature.com/articles/s41598-019-54529-9

™ All referenced trademarks are the property of their respective owners.