" as="style"> " as="style"> FAQs – Mikra
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FAQ


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ORDERS

How can I change or edit my shipping address?

We have a very small window to make order edits before the order is processed. You can head to your account to edit your address. Please also send an email to our customer service team here to confirm your change.

We will make our best efforts to accommodate your request, though we ask that you double-check your address before placing your order, as we cannot guarantee a change in address once your order is processed.

I just placed an order, but I did not receive a confirmation email.

Sometimes those emails like to hide in your spam/junk folder. First, search “Mikra” in your inbox to try to find it. If you are still unable to find the order confirmation email, please contact us at hello@wearemikra.com and we’ll happily resend your confirmation.

You can add hello@wearemikra.com to your contacts and follow your email provider's instructions to whitelist our email and never miss an email from us again

How can I cancel or change my order?

Once an order has been processed we are unable to edit the items or cancel it. Please reach out to us here to see what our team can do. We cannot guarantee any changes or cancellations, but we will work to best help in accommodating your request!

What is your return policy?

To be eligible for a return, your Mikra product(s) must be in the same condition and in its original packaging. You will also need the receipt or proof of purchase. To start a return, please contact us at hello@wearemikra.com.

If your return has been accepted by our team, we will send you a return shipping label, as well as instructions on how and where to send your package. Items that are sent back to us without first requesting a return through hello@wearemikra.com will not be accepted.

1. Damages

Please ensure to inspect your order upon receiving it. Contact us immediately if the item is defective, damaged or if the wrong item was sent to you so that we can resolve this issue. Please include details on the condition and attach some photos so we can pass on the feedback to our shipping partners. 

2. Exceptions

Unfortunately, we cannot accept returns on sale items or gift cards.

3. Refunds

Once your authorized return has been processed, you will automatically be refunded on your original payment method. Please allow 5-7 business days to process your refund, and note that depending on your financial institution the refund may take up to 2 billing cycles to appear on your statement.

100% Satisfaction Guarantee

We have meticulously researched, developed and third-party tested our product to ensure you’re receiving the most potent, high-quality bioactive product on the market. If within 30 days of your order delivery date you are unsatisfied, we’ll offer you your money back.

Please note: For subscriptions, only your first order is eligible for a refund within the 30-day window. If you receive a second order, due to failing to cancel your subscription in time, only your first order is eligible for a refund. We thank you for understanding!

Does the satisfaction guarantee apply to repeat purchases?

Our 30-day satisfaction guarantee (full refund, no questions asked) applies to the first time you purchase a specific product only. We will honor refunds and exchanges on a repeat purchase only when there is a problem with your order.

Does Mikra have a wholesale program?

For inquiries regarding wholesale opportunities, please send an email with your business details to: wholesale@wearemikra.com

SHIPPING

Where do we ship?

We ship to recipients throughout the contiguous United States, as well as Alaska and Hawaii. We also now ship to Canada.

How much does shipping cost?

All US orders over $50 USD will ship free. Orders under the order minimum of $50 will incur a $5 standard shipping fee.

Is shipping free for Canadian orders?

For Canadian shoppers, international shipping rates apply - this will be calculated at checkout.

What about customs duties & fees?

Orders shipped within the United States are exempt from duties. 

Orders shipped to Canada may have duties and fees apply. Before your package can be released to you for delivery, you may have to pay customs charges, brokerage or any import fees directly to the carrier. Please be aware that Mikra does not collect these charges and that it is your responsibility to pay these fees.

How long does it take & what are your options?

Your delivery date will depend on a few factors, like the day and time your order is placed and where your order is going. 

Currently, we offer the following shipping options at checkout:

  • Standard Shipping (3-7 business days)

How do I track my order?

Wondering where your order is? We understand!

Once your order ships, you’ll receive a tracking number through email to track your shipment or you can log into your account to view your order details.

Shipping Terms & Conditions

  • Orders might be delayed if there are issues with payment or shipping details.
  • Mikra is not responsible for orders delayed by inclement weather or carrier problems.
  • Mikra cannot promise a specific delivery date.

PRODUCTS

Are Mikra products safe?

We offer only the most trusted and reliable ingredients. Our products are third-party tested for efficacy, purity and safety.

How should I store my supplements?

Store in a cool, dry, dark place like a medicine cabinet.

Where are Mikra products made?

All Mikra products are made in the U.S.

CELLF™

How do I take CELLF by Mikra?

Adults should take one sachet (10 ml) daily with or immediately following a meal, preferably in the morning. Due to CELLF’s nootropic properties and natural energizing effect, we do not recommend consumption in the evening.

We recommend you consume the product directly from the sachet or by dispensing it onto a spoon. Feel free to drink water or another cool or room-temperature beverage of choice following consuming CELLF.

What are CELLF's ingredients?

CELLF by Mikra contains the following ingredients:

  • Glutathione (220mg)
  • CoQ10 (220mg)
  • PQQ (20mg)

Other ingredients: Natural almond butter, glycerin RSPO, medium-chain triglycerides (MCT oil), oleic acid (from olive oil), natural flavor type, sunflower lecithin, vitamin E (as dl-alpha-tocopherol). Also contains: Tree nuts (almond)

Can I take CELLF with other medications?

While we are unaware of any contraindications with prescription or OTC medications, we encourage you to check with your physician before consuming CELLF.

Can I take more than the recommended dosage or double up if I miss a day?

The precise dosage in one serving of this product was specifically formulated with scientific evidence and clinical backing, therefore, we only recommend consuming one dose (10 ml) per day.

CELLF: Certificates of Analysis

At Mikra, we believe every customer has the right to know what they're putting into their bodies, so our Certificates of Analysis are available for you at any time.

You can view the certificate for CELLF here.

Email hello@wearemikra.com to request a PDF copy.

Does CELLF contain any allergens?

CELLF contains almond butter, which is a necessary inactive component to support the delivery system. However, CELLF is non-GMO and dairy, egg, corn, gluten, and cruelty-free. As an ever-evolving company, we will continue to innovate as we grow to make CELLF even more accessible for those who cannot consume almonds.

How will CELLF by Mikra help me?

We created CELLF to improve your health span. What is that exactly? As opposed to your typical lifespan, an improved health span means adding more healthy years where you actually feel GOOD: meaning more time and energy for the things you love.

CELLF supports an increase in energy and focus on a cellular level, a boost in cognition and memory recall and promotes the reduction of chronic inflammation at the source.

Is CELLF by Mikra FDA-approved?

CELLF contains only clinically tested United States Food & Drug Administration (FDA) certified GRAS (generally recognized as safe) bioactive ingredients. As a practice, the FDA does not generally approve supplements.

Is CELLF safe for people under 18 years old?

Our products are developed and intended for use by adults ages 18+. If you are considering a cellular health supplement for your child, we encourage you to speak with your pediatrician to determine the best regimen for their needs.

Is CELLF safe to take if I'm pregnant or breastfeeding?

We recommend you consult your physician before adding any new supplement to your dietary routine.

CELLF: What’s with the taste?

It might taste a little strange at first, but it's by design. CELLF uses a two-stage delivery system to make it through the gastric environment unchanged and deliver CELLF directly to your cells. To put it simply, we prioritized potency over taste. We find most people who continue to take CELLF grow to like the taste.

When can I expect to notice a difference using CELLF?

The timeline of CELLF’s benefits is crucial, and a major part of our formulation. We ask that you trust the process! Here’s what to expect (though may vary per person):

Within 7 days

  • The first continuous week of CELLF will be an adjustment period. While you may experience mild initial effects, the most impactful results will come in the following weeks.
  • Potential mild energy increase

 Within 14 days

  • Consistent energy
  • Reduction of inflammation

 Within 30 days

  • Reduction of fatigue and general feeling of tiredness
  • Stronger output and recovery during aerobic exercise

  Within 60 days

  • Quicker recall and stronger attention span
  • Deeper and more restorative sleep
  • Reduction in inflammatory markers within the body

Within 90 days

  • An increase in energy, alertness and activity levels
  • More rapid recovery potential

RESCUE

Can I take RESCUE with other medications?

If you have specific questions about how Rescue might work with your current medications, be sure to check with your healthcare provider.

In general, it’s advised to take activated charcoal separately from other supplements and medication

RESCUE is not a daily supplement or long-term regimen. It's intended for use when you need it.

Does RESCUE contain any allergens?

The activated charcoal is derived from organic coconut shells, therefore it contains tree nuts.

How often should I take RESCUE?

Rescue should only be taken as needed (not a daily supplement). Take two capsules with your risky* food or drink choices or upon the first sign of acute, mild gastrointestinal discomfort.

*Risky refers to rich, naughty or fried foods, alcoholic beverages and other drinks and foods that may contain ingredients known to cause you digestive upset.

As always, listen to your body's needs and consult with a medical professional.

Is RESCUE vegetarian or vegan?

RESCUE is vegan and vegetarian-friendly! The capsules used are non-GMO vegetable cellulose, a plant-based fiber safe for both vegetarians and vegans to consume. In addition, the magnesium stearate used is derived from a vegetable source.

What are the ingredients in RESCUE?

RESCUE contains the following ingredients:

  • Activated coconut charcoal
  • Non-GMO vegetable capsules
  • Magnesium stearate (vegetable source)

Who can/should take RESCUE?

The recommended dosage of RESCUE is safe for adult human consumption, however

  • Children should not consume this product without explicit permission from their healthcare provider.
  • People who are pregnant or breastfeeding should consult with their healthcare provider before consuming.
  • People who are taking routine over-the-counter or prescription medication for the treatment of other health conditions should consult with their healthcare provider before consuming.

SERENITY

Can I take SERENITY with other medications?

If you are being treated for depression or anxiety with antidepressants or anxiolytics, please consult your healthcare professional before taking Serenity.

Does SERENITY contain any allergens?

Serenity does not include allergens, but it does contain gelatin.

How often should I take SERENITY?

Serenity can be taken as part of your daily routine to help support your mood and diminish feelings of anxiety, or can be taken as-needed at the times that you feel particularly anxious or stressed. Do not take more than two softgels per day.

Is SERENITY vegetarian or vegan?

Serenity is not vegetarian or vegan as it contains gelatin.

We are working on a vegan friendly version.

What are the ingredients in SERENITY?

Serenity contains the following ingredients:

Active Ingredients:

  • Steam Extract of Lavender Oil
  • Passionflower Extract
  • Chamomile Extract
  • Lemon Balm Extract

Inactive Ingredients:

  • MCT Oil
  • Gelatin
  • Purified Water
  • Vegetable Glycerin
  • Natural Purple Colorant
  • Natural Flavor
  • Titanium Dioxide

Who can/should take SERENITY?

Serenity is safe for adult consumption and is not intended for children or animals.

Adults coping with feelings of stress or anxiety can take Serenity to help alleviate those feelings.

If you are being treated for depression or anxiety with antidepressants or anxiolytics, please consult your healthcare professional before taking Serenity.

If you are pregnant or nursing, please consult your healthcare provider before taking Serenity.

I am seeing "silexan lavender" and "silexan for anxiety" online. Is that the same as lavender oil?

SilexanTM is the trade name of a European steam extract of lavender oil. The primary active ingredient in Serenity is also steam extract of lavender oil.

What is the best natural supplement for anxiety?

A double-blind randomized controlled trial -- the gold standard of clinical research methods -- demonstrated that the active ingredient in Serenity, a steam extract of lavender oil, outperformed Paxil™ in reducing the symptoms of general anxiety disorder. We are confident that, according to the most current and high quality scientific research, Serenity is the best natural natural supplement for anxiety.

What vitamin is good for stress and anxiety?

To the extent that by vitamin you mean a natural nutritional ingredient derived from nature's bounty, we believe that the main ingredient in Serenity is what you're looking for. A double-blind randomized controlled trial -- the gold standard of clinical research methods -- demonstrated that the active ingredient in Serenity, a steam extract of lavender oil, outperformed Paxil™ in reducing the symptoms of general anxiety disorder.

Will Serenity give me lavender burps?

Engineered with Mikra's proprietary polyterpene blend of chamomile, passionflower and lemon balm, and wrapped in a naturally lemon-flavored shell, Serenity is crafted to smell and taste great, and to minimize any perfume-like burps or aftertaste.

PROTECT

Can I take PROTECT with other medications?

If you have specific questions about how Protect might work with your current medications, be sure to check with your healthcare provider.

Protect can be taken daily on its own or with meals.

Does PROTECT contain any allergens?

Protect does not include any allergens and is suitable for vegans.

How often should I take PROTECT?

Two Protect gummies should be taken daily for optimal results. 

Is PROTECT vegetarian or vegan?

Protect is vegan and vegetarian friendly.

What are the ingredients in PROTECT?

Protect contains the following ingredients:

Active Ingredients:

  • Aronia Fruit Powder 
  • Vitamin C 
  • Vitamin D 
  • Vitamin K 
  • Zinc

Inactive ingredients:

  • Natural Cane Sugar 
  • Purified Water
  • Apple Pectin
  • Citric Acid 
  • Sodium Citrate 
  • Natural Flavors 
  • Carnauba Wax

Who can/should take PROTECT?

Protect is safe for adult consumption and is not intended for children or animals.

If you are pregnant or nursing, please consult your healthcare provider before taking any supplement, including Protect.

What are aronia berries?

Aronia berries, also known as chokeberries, are small, dark purple fruits that belong to the Rosaceae family. They are native to North America and Europe and have gained popularity for their health benefits. Aronia berries are rich in antioxidants, vitamins (C, A, and E),and minerals (such as potassium, iron, and manganese)., making them a valuable supplement to your diet.

What do aronia berries taste like?

Honestly, delicious. Aronia berries are naturally sweet and a little tart.  The taste is often described as a mix of blackberries and cranberries. Protect boosts this natural flavor with the addition of Apple Pectin.

What are aronia berries good for?

Aronia berries can play a crucial role in supporting immunity due to their rich antioxidant content, primarily anthocyanins. These antioxidants help combat free radicals in the body, reducing oxidative stress and supporting a healthy immune system.

Backed by clinical studies, Aronia berries also exhibit potent inhibitory activity against various types of infections, attributed to their powerful antioxidant components.

SUBSCRIPTIONS / YOUR ACCOUNT

How do subscriptions work?

All Mikra products can be purchased as a one-time order or an ongoing subscription. To initiate a subscription, select your preferred subscription on the product page.

We offer a discount on every subscription purchase and every customer can fully customize their subscription settings to meet their needs.

You can choose from our monthly option and 3-month option.

Subscriptions can be modified or cancelled at any time through your customer account. Once you login, you can skip your next shipment, choose a new date for your upcoming order, change your renewal date, or cancel your subscription. 

Please ensure to use the same email to set up your account as the one you used to purchase your product. This ensures your order and your account will be linked.l

How do I manage my subscription?

You can delay, skip, change frequency or even cancel your subscription by logging into your account at  https://wearemikra.com/account. If you do not have an account, you can create one by clicking on the Sign up here link on the page and follow the below steps.

To manage your subscription:

  1. Login to your account
  2. Click "Manage Subscriptions on the left-hand menu 
  3. Click on “Manage subscription” for the item that you want to edit
  4. On the next screen, you can change your charge date, and delivery schedule, skip a shipment or add a new product. The option to cancel your subscription is at the bottom of the left-side menu.  

Please note that once an order is placed, you won’t be able to cancel so please contact us for further assistance.

You can email us anytime at hello@wearemikra.com and we'll be happy to assist you

How do I cancel my subscription?

To access your subscription settings and manage your subscription, you'll want to follow these steps:

Alternatively, you can email us anytime at hello@wearemikra.com and we'll be happy to assist you.

How do I reset my password?

Locked out? You can reset your password by heading over to the login page, and then:

  1. Enter the email address associated with your account
  2. Click: "Forgot your password?"

You will then receive instructions on how to reset your password via email

How is my personal information protected?

We take your privacy very seriously. Mikra is committed to keeping your email address and personal information confidential. We do not sell, rent, lease or share customer contact information with third parties.

CONNECT WITH US

Looking to connect?

Mikra aims to connect with our community as much as possible! Choose the way that best works for you:

Email: hello@wearemikra.com

Social:

Instagram: https://www.instagram.com/wearemikra/


Facebook:
https://www.facebook.com/wearemikra


LinkedIn: https://www.linkedin.com/company/wearemikra

Does Mikra have an affiliate program?

Yes, we do! Here’s the link: https://www.shareasale.com/join/mikra. If you’d like to work with us, you can email talkto@wearemikra.com.

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